Smart Gears Central will not accept refund for products UNLESS:

  1. the information on the coupon is incorrect;
  2. misleading information provided by Smart Gears Central;
  3. Smart Gears Central cannot fulfill your product order for any reasons.
  4. the product received is faulty or is different to the one ordered. Customers can request for an exchange first. Please see Product Warranty & Returns section.



  1. Please refer to the individual product’s warranty.
  2. Faulty products can be returned for exchange if Smart Gears Central is satisfied that the products are in their original states when arrived.
  3. For product exchanges, customers may be required to send in the faulty product to Smart Gears Central, however, this may differ case by case subject to the supplier’s requirements. Instructions will be given at the time of exchange request.
  4. Smart Gears Central will not cover shipping cost or any associated cost for the exchange.


Please contact us through our Online Support System or email us at should you need to request for a product exchange or refund.